Click me to view Q&A on points and their usage on sites
Q1: Points across sites include what types of points?
A1: Includes but not limited to points reward for placing an order, comments reward, reward for checking in, lucky draw and all other small games, survey reward, and points given by ROWME customer service etc.
Q2: How to view points balance from other sites?
A2: You may visit the points page on different sites and view the remaining balance of your points. Same site but different equipment points are interchangeable.
Q3: If I place an order on A site and sign for it on B site, how is the reward for placing order and comment calculated?
A3: Regardless of which site you sign for the order or comment, order placement reward and comment reward are calculated based on the site you place an order at.
Q4: Orders placed before the system upgrade, confirm receipt after system upgrade, how is the reward for order placement and comment calculated?
A4: All points are calculated and distributed based on the time you obtain them.The points you obtain after the system upgrade have already been calculated based on the site.
Q5: Orders placed before the system upgrade, how will the refund be affected after the system upgrade?
A5: To avoid your points balance being affected, orders placed during the archive period, if they need to be returned after the archive period, we will extend the valid period of the points.