About My Wallet

1, What is my wallet?
It is a kind of more convenient payment method which customers can store money beforehand and then make the purchase directly.
2, How to use my wallet?
The wallet balance will show up at the payment page and then you can choose to pay for your order.
3, How to withdraw my deposit from my wallet?
Click the submit button on the right of your balance amount and fill the amount of money you want to withdraw.
4, Can I use my wallet balance with ROMWE coupon code?
Yes! You can enjoy both the wallet balance and ROMWE discount simultaneously.
5, When will I get my money after withdraw deposit?
If you have paid by paypal, the refund will reach your paypal account within 1-5 business days.
If you have paid by credit card, it takes about 2-10 working days for the refund process to be done by bank.
Just check your account later for the updates.
6, Can the deposit go back to any card of mine when I withdraw the money?
The deposit balance can just go back to the card that you originally paid at our website.
7, Can I transfer my wallet to another ROMWE account?
For financial security problem, it is better to keep the wallet balance in your own account.
8, Why can't I withdraw my deposit?
Please make sure the amount you have filled in does not exceed the total amount.